Measuring up to excellence in substance abuse treatment
The Service Quality Measures Initiative: Toolkit for Treatment Providers
Prior to implementing the system, we will conduct a training workshop with staff at participating treatment facilities so they fully understand the implementation protocols. During this workshop we will also ask facilities to complete a brief questionnaire to help us better understand the organisational context in which services are delivered. As part of this training, we will work with facility management to identify one staff member to act as a project champion. Immediately after training, facilities will begin to implement the system.
Treatment staff responsible for conducting intake assessments will describe the SQM initiative to all new patients over 18 years of age. For patients, participation will entail completing the South African Addiction Treatment Services Assessment (SAATSA). Participation is voluntary. As part of standard treatment procedures, the SACENDU treatment admission form will be completed by treatment personnel for each participating patient. Thereafter, the standardised discharge form will be completed for every patient leaving treatment by the counsellor.
We will provide weekly telephonic and face-to-face support to the implementing treatment centres. Post-implementation meetings to provide feedback on the performance of each facility: At the end of the implementation process, we will analyse the data from each facility and provide individualised feedback on facility performance. We will have postimplementation meetings with each participating treatment facility in which we will present them with their results and discuss how fi ndings can be interpreted and used to inform treatment service development.
Your facility can choose to implement for a three month period or continuously over a 12-month period
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