SQM project

LATEST NEWSLETTER

Date: JUNE 2009             

View the first issue of our newsletter.

SQM Photo gallery             

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CONTACT US
Dr Bronwyn Myers
T: +27 21 938-0350
F: +27 21 938-0342
bronwyn.myers@mrc.ac.za
SERVICE QUALITY MEASURES for
SOUTH AFRICAN SUBSTANCE ABUSE
TREATMENT SERVICES
Measuring up to excellence in
substance abuse treatment

WELCOME TO THE SQM PROJECT

This initiative seeks to guide national substance abuse treatment policy, service planning and delivery, and service improvement through development of a platform of Service Quality Measures that assess the performance of substance abuse treatment programmes. This platform is currently lacking in South African substance abuse treatment services.

Although the focus of the current project is on establishing an evidence-based approach for improving substance abuse treatment services, what we learn from this effort can be readily applied to a broad range of human services including those directed to HIV and AIDS, child welfare, mental health, and so forth. Therefore, the ultimate impact of this project may extend well beyond the field of substance abuse, providing an important
tool for improving services throughout the social development and health sectors.

templatemo.com

WHY SERVICE QUALITY MEARURES?

Performance measures of service quality hold much value for policy makers, service
planners, and service providers:

  • For policy makers, Service Quality Measures can provide a strong, empirical foundation for national policy. Such policies can be based on actual programme performance.
  • For service planners, performance information can facilitate evidence-based decision-making around limited resources, new funding directions, and quality improvement projects.
  • For service providers, service quality data will be useful for guiding decisions about strategic programme directions. For instance, performance measures can be used to improve public confidence in a particular service’s ability to perform effectively.

templatemo.com