SQM project

DOCUMENTS

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CONTACT US
Dr Bronwyn Myers
T: +27 21 938-0350
F: +27 21 938-0342
bronwyn.myers@mrc.ac.za:
SERVICE QUALITY MEASURES for
SOUTH AFRICAN SUBSTANCE ABUSE
TREATMENT SERVICES
Measuring up to excellence in
substance abuse treatment

SQM PROJECT DOCUMENTS


Domains and indicators

Effectiveness Domain
Decreased substance use (reduced use/abstinence)
Increased/retained employment or return to/stay in school
Increased retention in treatment (e.g., length of stay, completion/drop out rates)
Reduced sexual (HIV) risk behaviour (e.g. improved condom use, uptake of VCT services, reductions in number of partners)

Efficiency Domain
Cost effectiveness
Treatment delay
Percentage of available treatment slots used

Person-centred Domain
Proper assessment of client occurs (e.g., screening/assessment for mental illness and HIV/AIDS)
Client participation in the development and execution of the treatment plan
Treatment is personalised to fit individual client’s needs
Client received programme with linguistically and culturally appropriate content

Access Domain
Length of time from request for services to first service
Affordability
Equity- access to services is equitable for different age, race, and gender groups
Access to VCT and HIV risk reduction services

Quality Domain
Clients’ involvement with the treatment programme
Clients’ perceptions of services received are positive

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